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Frances Richardson

As the Qsource project lead for a Centers for Medicare & Medicaid Services (CMS) initiative to improve health care for adults with Sickle Cell Disease (SCD), Frances Richardson works closely with providers, health plan navigators, and patients and families to increase education and care guidelines around SCD. Richardson has over 30 years of experience as a Registered Nurse, including 20+ years’ experience in healthcare quality improvement (QI), 10 years of QI management experience/project management, team and partnership building, and process flow development. She is a Certified Professional in Healthcare Quality (CPHQ) with specialized knowledge in Continuous Quality Improvement (CQI) principles. Richardson is well-versed in regulatory medical case review and utilization review, data abstraction and quality data reporting, as well as self-management education for patients and trainers. She is passionate about bridging the gap between patients and providers to improve care for SCD through patient identification, patient and provider education and reducing stigmas. Richardson received her Bachelors in Nursing from the University of Tennessee, Memphis, TN.

Qsource is a nonprofit, 501(c)(3) healthcare quality improvement and information technology consultancy headquartered in Tennessee since 1973. Qsource provides a wide range of programs and services to assist states, organizations, patients, and providers in improving community health, improving healthcare quality and delivery, and achieving improved patient outcomes and costs savings.

My Presenters Sessions

Friday, July 26